F&Q

Have a question?

Where’s my bag?

At the end of each business day, we send a shipping confirmation with your order tracking number. It may take 24–48 hours for tracking information to update on the carrier’s website. (Hang in there. It only feels like a lifetime.)

Can I change or cancel and order?

Once an order is submitted, it cannot be changed or canceled. In the event that we have to cancel your order because merchandise you have selected is out of stock, we will contact you with a follow-up email.

Why won’t my credit card go through?

Please confirm the billing name and address match the credit card.  Also know we’re only able to process one credit card per transaction. (On the plus side, we price our bags so they won’t put you in debt for life.)

Why won’t my discount code work?

Are all of your items full price items excluding e-gift cards?  No discounts/coupon codes may be used on clearance purchases or for e-gift cards.  Please contact Customer Service if you are still not able to apply the discount code to your full price items excluding e-gift cards.

I have an e-gift card but lost my code!  Can I replace it?

We totally understands about losing things, he buries bones he forgets about all the time.  Please contact customer service with the following information so they can help Ollie dig it up:

  1. Full email address of the recipient
  2. The original value of the e-gift card
  3. The approximate date the e-gift card was issued

Shipping & Returns

How much is shipping in the United States?

Shipping is free for orders of $175 or more for physical product ordered after any applied discounts in the continental U.S.  Orders less than $175 excluding e-gift cards will have a shipping cost based on the weight and the shipping zip code.

How do I handle a return?

So it didn’t work out!  We’ll try and make it painless. To return an order purchased through our website, just visit our Shipping & Returns page HERE.

Can I return or exchange clearance items?

Great question about that great deal you got!  All clearance items are ** FINAL SALE ** at the time of purchase and cannot be returned or exchanged.

What's going on with my return?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed in the form of an e-gift card, if you did not previously select an exchange item or utilize your Instant Credit.

Pampering my new bag: Care Instructions

What does “water resistant” mean?

Pickled Pickleball Bags are water resistant, which means they can resist the penetration of water to some degree. Don’t put your computer in the bag and pour a pitcher of margaritas on it. (What a waste of margaritas.) But your bag will generally be okay if a few raindrops hit it. Just dry it off.

How do I clean my bag?

Our bags are very easy to clean. To spot clean, wipe the bag with a clean, damp cloth and air dry. To clean the entire bag, machine wash in cold water and tumble dry on low.

STILL GOT QUESTIONS?

Fill out the form below and one of our customer service representatives will be in touch ASAP!