Refund policy

To start a return, please visit our Returns Center
Full-priced items may be returned for Store Credit Only. We do not offer Refunds to the Method of Payment! Add free return coverage for $1.98 on returns for Free return shipping on exchanges or store credit. For customers who decide not to checkout with Re:do initially, they can still use the return portal to create a return label. In these cases, they will be responsible for the cost of the return shipping label.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. To start a return, please visit your customer account to start your return please visit our Returns Center

Re:do is a complimentary return software that facilitates free returns or exchanges for refunds or store credit, utilizing a small fee during checkout. For customers who decide not to checkout with Re:do initially, they can still use the return portal to create a return label! In these cases, they will be responsible for the cost of the return shipping label.

The customer is responsible for all returns that are done outside the U.S. We do not offer free returns for international orders.

RETURNS ARE FOR STORE CREDIT ONLY. 

CONDITIONS: All merchandise must be unwashed, unworn, and in original condition with tags attached or will be subject to denial.

SALE ITEMS

FINAL SALE items are NOT eligible for Returns or Exchanges.   

Any items purchased labeled Final Sale are non-returnable. All FINAL SALE marked items and promotional items are Final Sale and may not be returned for store credit. If there is an extenuating circumstance we will do our best to handle the situation fairly and responsibly.

Only regular-priced items may be returned for store credit or exchanged, unfortunately, sale items cannot be refunded.

ADDITIONAL RETURN DETAILS

  • Items must be unwashed, unworn, and be free of stains.
  • If an order was placed through Afterpay, Affirm or ShopPay and the item was returned, the customer is still responsible for paying the remaining balance for the returned item through later pay method even though store credit is received.

We stand behind our products and want you to be satisfied with them! We always do our best to care for our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, we ask that you please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away! Any damages or defections to products MUST be reported within 7 days of receiving merchandise and we will do what we can to rectify the situation. After 7 days have passed, we can not guarantee that we will be able to further assist. 

Please follow all clothing wash/care instructions, as we do not refund or replace an item that is not cared for correctly and may become damaged due to incorrect cleaning. Additionally, we do not replace items that are damaged during wear or washing.

To complete your return, we require a receipt, order number, or proof of purchase. Receipts are either text, emailed or printer for you, depending on the preferred method you choose, your packing slip is also an acceptable proof of purchase.  

There are certain situations where only partial refunds could be granted due to a specific situation. One of our customer services representatives will discuss further details with you. We handle returns on a case-by-case basis and try to handle them as fairly as possible  

Shipping charges, Shipping Insurance or Re:do Returns Coverage will not be refunded.

RETURNS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed in the form of an e-gift card, if you did not previously select an exchange item or utilize your Instant Credit.  

HOW DO I RETURN MY MERCHANDISE?

To make a return, please visit our Returns Center

We offer a simple, hassle-free option to send back your return merchandise! Follow these easy steps:

  1. Please review our Return Policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
  2. Click on Returns Center page and fill out the Return Form with your order number and shipping zip code. Your order number can be found on the order confirmation email or on your Rose Hanger Shop account under order history.
  3. Follow the prompts accordingly to either return or exchange your item.
  4. Place unwanted merchandise in a shipping safe box or envelope with original invoice and return form included. 
  5. Attach the return label to your packaging and take it to your nearest Post Office.

HOW DO I GET MY STORE CREDIT?

A gift card is emailed to you once your return has been received and processed. On occasion emailed gift cards are sent to Spam folders, so please check there before reaching out to Customer Service. All gift cards are non-refundable and do not expire.

Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order. 

EXCHANGES

To make an exchange, please visit our Returns Center

Exchanges and replacement items are based on current inventory.